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novomind Services – complete customer care
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The novomind AG Business Unit (BU) services offer professional
internet services for interactive business processes in the eCommerce
sector. From the planning stage to the creation process and the
continuous care services, the BU deals with the entire range of
services involved in the implementation of intranet and internet
applications. At the same time, all measures taken are adapted to
the client's particular needs.
The architecture of the eCommerce applications are proposed in collaboration
with the client and include all the business processes that are
vital to commerce. This does not only involve the store-front, i.e.
the virtual businessplace and visible company-customer interface.
It also includes finance systems, logistics and content management,
as well as product range care and supply chain management. The integration
of these processes has one basic aim: the customer receives the
goods and the company gets ist money.
The proposed architecture is designed and implented stage by stage.
This introductory phase ensures that the client can achieve his
or her targets and be active on the market even before the complete
structure has been implemented. The technical implementation of
the structures is carried out using market standards such as Java,
Corba and Oracle. For eCommerce applications, Intershop solutions
prove most effective.
The Service Unit also oversee the implementation, adaptation and
continuous care services of novomind's product range (novomind IQ™
– IPIs™ – and novomind TrueTALK™). This means that the BU services
not only offer complex and integrated eCommerce applications – they
also provide the "human touch" for the intranet and internet. |
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About the company:
novomind Inc. was founded in 1999 and is one of the leading providers of
intelligent software solutions that open up new dimensions in internet
company-client relations and allow companies to increase turnover and cut
costs.The novomind systems bring the human touch to the internet and allow
future-oriented customer services to be integrated into eCommerce.The
novomind IQ™ standard software enables virtual web agents to be developed to
guide the user interactively through internet events, provide him or her
with personalized advice and create intelligent user profiles. novomind
TrueTALK™ enables users to be connected to a Live Operator based in a call
center. There are currently over 40 employees working for novomind Inc. The
company’s clients include well-known concerns such as Bertelsmann
(bol.de/bol.uk), Gruner +Jahr, Otto and the Heinrich Bauer Verlag publishing
house.
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Press contact:
Going Public GmbH
Martina Ladewig, Maren Wittern
Burchardstrasse 17
20095 Hamburg – Germany
phone +49.40.20 00 05-25
fax +49.40.20 00 05-55
email info@goinggroup.de
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