|
|
|
|
|
|
|
novomind IQ™ – web agents with a future
|
|
|
|
Hamburg, March 2000 – novomind IQ™
is an intelligent software
solution developed by novomind AG to simulate human conversation.
novomind IQ™ allows virtual web agents to be created to provide
a personalized interface between companies and clients. These virtual
web agents, or IPIs™ (Interactive Personable Intelligent agents)
appear as specific characters and guide website visitors interactively
and in real time dialog through the internet session. They are able
to provide automated one-to-one marketing, individual service and
information. With the incorporation of external databases (encyclopedias,
stock exchange data etc.), the user is able to request further information
from the internet in everyday language and without having to resort
to boolian terminology. IPIs™ are also able to record data, create
user profiles and – when the user returns – refer back to the profiles
or send the user an e-mail.
novomind IQ™ has a modular structure and can be utilized in the
following sectors:
- eCommerce
- Customer Service und Help Desk
- Marketing and PR
- Navigation and Orientation
- Entertainment & Fun
novomind's leading position in the IPI™ agent technology
sector is due to the large number of server platforms which can
be utilized, the interfaces to popular eCommerce systems (e.g. Intershop)
and a permanently configurable knowledge base. This means that novomind
IQ™ can be adapted to individual client needs with relative ease,
meaning that it is also an effective solution from an economic perspective.
Further features:
- A rule-based Composer allows administrators to set up a knowledge
base, even without programming experience.
- An administration tool is used to evaluate user dialogs and
ensure that existing knowledge is fully utilized, which in turn
leads to a significant "increase in agent intelligence".
- The software uses the ltest technologies / programming languages,
including, for example, Java and Corba.
How an IPI agent™ is created:
- Initially, a character is developed that reflects the company
that it will represent. At the same time, background information,
such as origin, social environment and personality, is evaluated.
During this phase, the agent's appearance is also defined.
- Secondly, the first "brain" is set up according to the sector
in which it will be utilized. This brain contains the basic functions
and is then adapted to its future "life".
- The next stage involves the incorporation of further external
or internal databases, so that the IPI™ can access various information
sources.
- Now it is "back to school" and the IPI™ just has to keep on
learning and learning and learning…
|
|
|
|
About the company:
novomind Inc. was founded in 1999 and is one of the leading providers of
intelligent software solutions that open up new dimensions in internet
company-client relations and allow companies to increase turnover and cut
costs.The novomind systems bring the human touch to the internet and allow
future-oriented customer services to be integrated into eCommerce.The
novomind IQ™ standard software enables virtual web agents to be developed to
guide the user interactively through internet events, provide him or her
with personalized advice and create intelligent user profiles. novomind
TrueTALK™ enables users to be connected to a Live Operator based in a call
center. There are currently over 40 employees working for novomind Inc. The
company’s clients include well-known concerns such as Bertelsmann
(bol.de/bol.uk), Gruner +Jahr, Otto and the Heinrich Bauer Verlag publishing
house.
|
|
|
|
Press contact:
Going Public GmbH
Martina Ladewig, Maren Wittern
Burchardstrasse 17
20095 Hamburg – Germany
phone +49.40.20 00 05-25
fax +49.40.20 00 05-55
email info@goinggroup.de
|
|
|
|
|
|
