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Increased revenue in the millions through improved customer service
Innovative KI-Software realisiert web-basiertes CRM
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Hamburg, Germany, December 4, 2000 – novomind AG. –
75% of all potential buyers cancel their transactions while shopping
online. Customers feel abandoned in the internet. Due to a lack
of sales advice, the customer backs away from the purchase. Researchers
agree that the only companies to fully take advantage of the internet's
potential will be those that build on innovative communication technology.
novomind AG has succeeded. novomind develops Interactive Personable
Intelligent Agents (IPI-agents™), thereby providing communication
solutions for e-commerce which existing dialog tools like e-mail
or FAQ's cannot deliver. The novomind IQ software is a communication
channel, which, according to Forrester Research, will deal with
more than 80% of all customer service communications by the year
2002.
novomind's IPI-agent Nomi demonstrates how the customers' wellbeing
is increased. She greets visitors on novomind's homepage : "Welcome
to novomind. My name is Nomi. I'm your advisor on novomind's homepage.
What is your name?"
After a personal greeting, Nomi offers product and homepage-related
information: "novomind's IPI-agents are virtual contacts who are
able to perform numerous tasks on a website. We can advise, navigate,
inform, entertain and much more besides." This is particularly important
in e-commerce and novomind's virtual agents help simplify customer
service and provide better customer support.
When a customer logs into the shop a second time, for example, the
IPI agent recognizes the customer and is able to address his/her
personal preferences individually through cross and up-selling functions.
For more complex transactions, novomind offers aninterface to a
Live Operator in a call-center.
Virtual agents can be utilized in a wide range of fields, including
customer services and support as well as marketing and entertainment.
novomind takes into account the company's overall structure during
the developmental process. Nomi explains : "to ensure that business
processes are developed as simply and effectively as possible, full
account is taken of existing content management and product economy
systems." Intershop is a important operational partner, since Intershop-based
e-commerce applications can be linked to an IPI-agent through a
standardized interface.
Nomi will be more than happy to provide you with further information
on the IPI-agent™ creation phases and the length of implementation
at www.novomind.com
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About the company:
novomind Inc. was founded in 1999 and is one of the leading providers of
intelligent software solutions that open up new dimensions in internet
company-client relations and allow companies to increase turnover and cut
costs.The novomind systems bring the human touch to the internet and allow
future-oriented customer services to be integrated into eCommerce.The
novomind IQ™ standard software enables virtual web agents to be developed to
guide the user interactively through internet events, provide him or her
with personalized advice and create intelligent user profiles. novomind
TrueTALK™ enables users to be connected to a Live Operator based in a call
center. There are currently over 40 employees working for novomind Inc. The
company’s clients include well-known concerns such as Bertelsmann
(bol.de/bol.uk), Gruner +Jahr, Otto and the Heinrich Bauer Verlag publishing
house.
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Press contact:
Going Public GmbH
Martina Ladewig, Maren Wittern
Burchardstrasse 17
20095 Hamburg – Germany
phone +49.40.20 00 05-25
fax +49.40.20 00 05-55
email info@goinggroup.de
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