Your central communication solution

In the past the classic Call Centers answered inquires over the phone. They are now to be transformed into so-called multi-channel Call Centers that will cover the enter interaction with customers via all available channels, e.g.  E-mail, Chat, Telephone or Fax.

For the Contact Center – be it in-house or external – it is a matter of dealing with the rising number of different customer inquiries. In this context the demands expected of the usability of digital customer communication systems are gaining every increasing importance. Consequently, this requires a clear, well-structured user environment to enable new staff members to quickly familiarize themselves with the system.

With novomind iAGENT™ your Contact Center staff have all IT applications for customer management and their disposal within a single interface.

This applies to both the asynchronous communications E-mail, Fax, Letter and SMS as well as to synchronous channels such as Live Chat and Telephone.

As a result of intuitive operability the agent in the Contact Center is given optimal support in responding to customer inquiries. Furthermore, novomind iAGENT™ ensures rapid change-overs and uncomplicated data exchange between the individual programs. Operative CRM applications can be directly addressed.

The end result: Long searches and tedious to and fro clicking are eliminated. Complex applications are presented in a simple manner, technical barriers are eliminated and staff satisfaction increases.

Have we aroused your interest? Why not contact us!