novomind takes virtual agents to Sweden
E-commerce: virtual agents with artificial intelligence to provide Swedish surfers with online advice
novomind AG teams up with new partner Halogen to branch out into the Swedish market
German software supports e-commerce in Sweden
Whereas just over half (54 percent) of the population in Germany uses the internet, our Swedish counterparts lead the field in Europe, with 77 percent of 16 to 74 year-olds online. And they are a step ahead in the e-commerce sector too: a study carried out by Eurostat shows that 30 percent of Swedish companies sell their products online, compared to just 19 percent in Germany. Swedish online retailers are looking to expand even further: they want to improve their online service level and support site users using virtual internet assistants. novomind agents are already online and active in Germany on sites that include federal government ministries and online retailers such as Bertelsmann Der Club. Their aim is to increase customer satisfaction through targeted website support and boost turnover. novomind AG, Germany´s leading provider of AI virtual agents, is now introducing its digital assistants in Scandinavia. Together with the Swedish IT service provider, Halogen, the technology is being developed to suit the individual needs of the Scandinavian markets.
Cooperation between Halogen and novomind
The strategic partnership with Halogen – one of Sweden´s leading providers of multi-channel communication solutions – enhances novomind technology´s market position. Work is already underway to translate and modify the novomind IQ™ knowledgebase to suit specific market needs – and to provide a product which can be customized easily and rapidly to provide efficient e-mail response management. Halogen is already developing a multi-channel demo project – in which novomind technology plays a major role – to demonstrate to future clients just how and where the technology can be implemented. "With the collaboration with Halogen, we´re looking at a partnership with one of Sweden´s leading companies," says novomind AG´s CEO, Peter Samuelsen, adding that "Halogen´s experience working with front runners such as Scania, Volvo, Tetra Pack and Shell, and their Stockholm-based presence are the perfect basis for launching the technology on the Swedish market." Lars Bengtsson, Halogen´s founder and managing director agrees: "We see the collaboration with novomind as a great way to develop the technology for the Scandinavian market and boost our multi-channel strategies. In future, we´ll be able to offer our clients products which both simplify and personalize a website presence."
About Halogen
Halogen AB was founded in 1999 and is one of the top Scandinavian providers of interactive, multi-channel communication. Together with their affiliate, Excellent SNT, the company implements strategies and solutions enabling digital customer interaction across the communication channels. Halogen´s customers include market leaders such as Tetra Pak, Volvo, Svenska Volkswagen, Scania and Shell.
novomind: software for professional customer communication
novomind AG is the leading provider for digital customer communication solutions enabling optimized processes and lower costs. The product department´s portfolio includes e-mail management systems, as well as virtual customer services assistants and systems for interactive communication in real time. The novomind services department develops complex e-business applications, including scalable online shop solutions. novomind´s products and solutions focus on future-oriented service, efficient and personalized communication, and higher-performance administration. A rapid ROI is guaranteed and ongoing, long-term customer loyalty ensured. Leading companies from across the market sectors – including Bertelsmann Der Club, Otto, Sparkasse Erlangen, BKK Gesundheit, Travelocity and Hannoversche Leben, as well as public sector representatives such as the German Federal Ministry of Health and Social Security (BMGS) – have already successfully implemented novomind systems to boost customer loyalty, turnover and public relations.