"Seal of Excellence in Multimedia 2005" awarded to novomind at the CeBIT trade fair
novomind wins the "Seal of Excellence" prize for its Self Service Suite
E-mail management made easy – free software for private users
novomind wins EMMAC’s "Seal of Excellence in Multimedia 2005"
Earlier today at the CeBIT trade fair, novomind AG was awarded the "Seal of Excellence in Multimedia 2005" for its new communication solution, the novomind Self Service Suite™. Since 2003, the seal of excellence has been awarded to European companies offering exceptional applications, technologies and services. novomind was one of eight German companies to receive the prestigious award.
Jury won over by novomind’s Self Service Suite™ customer communication solution
The advantage of the prize-winning novomind Self Service Suite™: all customer communication channels are covered using just one solution. Regardless of the customer’s choice of channel – e-mail, internet or phone – all identical requests receive an identical response. All this is made possible by a central knowledge database containing the information and responses needed to answer customer queries effectively and in detail. Unlike traditional solutions, customer care agents are not forced to access and utilize a variety of separate databases, leading to a significant increase in customer service quality.
And since the CeBIT trade fair, private individuals have been able to use the novomind iMailLight solution for free. The novomind iMailLight™ system automatically categorizes incoming e-mails and sorts them into up to 20 Outlook folders. The software can be downloaded free of charge at www.imaillight.com.
EMMAC: background information
EMMAC is Europe's largest ICT and digital media cluster, helping companies to set up new ventures in the IT and multimedia sector. It collaborates with leading European multimedia organizations, the University of Warsaw and the European Commission.
novomind: software solutions for professional customer communications
novomind AG is the leading provider of digital customer communication solutions that enable processes to be optimized while reducing costs. The product department’s portfolio includes e-mail management systems, as well as virtual customer services assistants and systems for interactive communication in real time. The novomind services department develops complex e-business applications, including scalable online shop solutions. novomind’s products and solutions focus on future-oriented service, efficient and personalized communication, and higher-performance administration. A rapid ROI is guaranteed and ongoing, long-term customer loyalty ensured. Leading companies from across the market sectors – including Bertelsmann Der Club, Otto, Sparkasse Erlangen, BKK Gesundheit, Travelocity and Hannoversche Leben, as well as public sector representatives such as the German Federal Ministry of Health and Social Security (BMGS) – have already successfully implemented novomind systems to boost customer loyalty, turnover and public relations.