Customer communication at your fingertips
Contact centers are looking to improve operations effectively
Innovative technologies are the key to success
Contact centers are aiming to boost operations
Customer communication is evolving rapidly: on the one hand, traditional call centers are increasingly developing into multi-channel contact centers which deal both with standard customer phone calls and incoming e-mails or chat requests. On the other hand, customer communication directors are looking to improve service quality while simultaneously reducing costs. The solution: improved operations and shorter processing times fro customer requests. New software can be implemented to provide contact centers with targeted support. On July 1st, 2005, novomind AG will be hosting its next Business Breakfast from 9am in the Hilton Hotel, Düsseldorf, to present the latest solutions designed to improve digital customer communications. But in place of standard Powerpoint presentations and glossy brochures, participants can expect a live demonstration of the new technologies. The solutions are not just a pretty picture in a product leaflet; they can be viewed live on site and discussed in depth. The event focuses on the specific needs of customer center and multi-channel call center directors and company representatives responsible for business-to-customer communications.
Innovative technologies speed up operations
No customer wants to wait longer than absolutely necessary for their e-mail or phone request to be answered. One of the keys to customer satisfaction and contact center success - apart from qualified and efficient human resources - is fast becoming the use of innovative technologies. Software solutions such as the novomind Self Service Suite™ can simplify, speed up and improve operations. On July 1st, 2005 from 9 am, novomind will be presenting the newest contact center technologies live in Düsseldorf’s Hilton Hotel. Additional speakers who will be attending the Business Breakfast are Excelsis, with their recipe for success via customer-friendly voice portals and Click2Coach with a presentation focusing on software-supported quality monitoring and coaching. Those interested in taking part can sign up to attend the event online at www.novomind.de until June 24th.
novomind: software solutions for professional customer communication
novomind AG is the leading provider of digital customer communication solutions enabling optimized processes and lower costs. The product department’s portfolio includes e-mail management systems, as well as virtual customer services assistants and systems for interactive communication in real time. The novomind services department develops complex e-business applications, including scalable online shop solutions. novomind’s products and solutions focus on future-oriented service, efficient and personalized communication, and higher-performance administration. A rapid ROI is guaranteed and ongoing, long-term customer loyalty ensured. Leading companies from across the market sectors - including Bertelsmann Der Club, Otto, Sparkasse Erlangen, BKK Gesundheit, Travelocity and Hannoversche Leben, as well as public sector representatives such as the German Federal Ministry of Health and Social Security (BMGS) - have already successfully implemented novomind systems to boost customer loyalty, turnover and public relations.