Interactive company health insurance fund: Fewer costs with virtual branches
Time and money saved by both the customers and the health insurance company
Self-service option made possible by novomind
BKK Zollern-Alb’s first online branch
The BKK Zollern-Alb has opened its first interactive online branch. Beginning this year cus-tomers have been able to fill out, print out and forward forms and applications at any time during the day with the website www.bkk-zollern-alb.de. With the help of the new software by novomind, over 500,000 insurance holders can request items such as proof of insurance for traveling or notify their provider of change of address.
Advantages for customer and the insurance company alike
The insurance company is able to contribute to the efforts of the financial reform currently taking place in the health care industry by operating less expensively and more efficiently. The reason: Transactions are directly processed without the need for an employee to step in. This is where BKK Zollern-Alb. differs from many other insurance companies that are only capable of allowing their forms to be downloaded from the Internet – a service that is useful for its insurance holders, but not something that reduces costs.
Virtual consultants with artificial intelligence
Despite all of the newly integrated technology, there is no need to fear that this new offer by the BKK Zollern-Alb will force anyone to forego a personal consultation. This is where the "novomind IQ-Agent™" comes in: The Internet user can pose questions directly to a virtual insurance consultant and receives answers even outside of normal operating hours.
Guaranteed:Secure data
Insurance holders have no need to worry about how secure the data is they provide on the website. Outside of the PIN number, each customer receives a transaction number, with which online transactions can be carried out. The sophistication that the 128-BIT encryption provides corresponds with the highest of security standards.
novomind: leading provider of intelligent software
novomind AG supplies software to optimize processes and costs. Future oriented service, personalized communication and increases in administrative efficiency are at the focus of each solution. Self-service solutions include email management systems, real time communication and automated customer service with virtual consultants (or novomind IQ Agents™). Renowned companies from different industries, such as Bertelsmann’s The Club, Otto, Sparkasse Erlangen, BKK Zollern-Alb, Travelocity and T-Systems credit novomind systems with the strengthening of customer loyalty and increases in turnover.