Established online retailers takes brand label sellers on board
Virtual assistance will reduce costs
Sector specialists discuss models for cooperation
The international market leader Amazon was the first to use it and other online giants such as neckermann.de are following suit: the American internet retailer’s partner program is an example that the whole sector is keen to follow. The US company already opened its technical infrastructure years ago to take in the clothes retail sector, for example. This enables brand labels to use the popular Amazon online platform to boost their profits. The online retailer acts as a customer broker during transactions with third-party sellers and, at the same time, benefits directly from the partner company’s sales chain. The wide access to a market provided by a large-scale internet retailer is particularly interesting for smaller retailers specializing in brand goods. This is the type of cooperation model that company managers and e-commerce representatives want to discuss during an expert forum. Software provider, novomind, is inviting them to attend their event, "E-business reloaded - Keys to success 2006: Marketplaces for brand names” on Tuesday, February 23rd, 2006 in Hamburg, Germany.
novomind invites companies to join their Expert Forum
Sector specialists from Amazon Services will be talking about successful partner models. The managing director of Shopping.com will be discussing suitable approaches for the German market. Other guest speakers, such as FORRESTER Research, neckermann.de and attorneys Schnebbe, Heuser & Partner from Hamburg have also confirmed that they will be taking part. The program will be presented by the editor-in-chief of the "Versandhausberaters” (Mail Order Providers Guide), Martin Groß-Albenhausen. Places are available by invitation only. Further information can be found online at www.novomind.com.
novomind: innovative software solutions for professional customer communication
electronic customer communication and e-mail management. As a leading provider of digital customer communication solutions, novomind AG offers software solutions tailored to guarantee customers better, more individual service - significantly improving customer administration and generating a rapid return on investment. The product department’s portfolio includes the novomind Self Service Suite™. The software package contains the full range of communication modules needed for a customer service center: e-mail management, virtual customer assistance and systems enabling interactive, real time communication online - all in one, centralized knowledge database.
The novomind services department develops complex e-business applications that include scalable online shop solutions. Over 40 leading companies have opted for novomind technology so far, including Citibank, the Otto Concern, Yello Strom and the German pension insurance office. EnBW and Mexx, as well as public sectors representatives such as the German Parliament and the Federal Ministry of Finance, have already successfully implemented novomind systems to boost customer loyalty, turnover and public relations.