Every day, 18 million customer e-mails are left unanswered
Customers are unable to cope with the volume of incoming customer queries
novomind presents its innovative customer service solutions "live" in Hamburg on 30th April
18 million customer queries are left unanswered each day
Every day, approximately 55 million customer e-mails enter company inboxes in Germany. Research by novomind Ag has shown that 18 million of these will never receive an answer. The problem: many companies are unable to cope with the sheer volume of incoming e-mails. The queries are not filtered according to topic or specialist department. Specialist staff either receive specific customer e-mails too late – or never receive them at all. The outcome for the company: new customers are alienated and poor service undermines long-standing customer loyalty.
New technology enables companies to put an end to the chaos currently reigning in the customer service sector. novomind AG has invited leading customer service directors and providers to attend a business breakfast on 30th April in Hamburg, where it will be presenting its innovative customer service solutions "live" and offering participants the opportunity to discuss sector demands and needs.
Innovative technology is the key to success
In many cases, e-mail processing in customer service centers is not as efficient as it could or should be. Customers can wait for weeks before a service agent answers their query or solves their individual problem. Innovative, digital technologies provide these service centers with the key to success. Automated and internet-based technology enables boosts e-mail processing and workflow efficiency in both the short and long term. How this can be achieved will be demonstrated by novomind AG at the novomind business breakfast, together with its partner, almato, and representatives from C1 Securos and DHL Express. The presentation will focus on how to optimize customer service processes and boost customer loyalty by building relationships based on trust, and will also take into account key financial aspects, such as cost and profit evaluation. Participants will also find an answer to the question: "How can I achieve optimum results from customer communication incidents in the company service center?".
novomind business breakfast: new solutions for the customer service sector
The event will take place in the Hafen Hamburg Hotel on 30th April, 2004 from 9 am. Further information is available online at www.novomind.com. The number of participants is restricted and those wishing to attend are asked to register by e-mail (info(at)novomind.com) on or before the closing date of 26th April, 2004.
novomind: a leading provider of intelligent software solutions
novomind AG provides software for the customer communications sector, enabling optimized processes and lower costs. The solution focuses on future-oriented service, efficient and personalized communication and higher-performance administration. The self-service solutions provide e-mail management, real time communication and automated customer services via virtual assistants known as novomind IQ agents™. Leading companies from across the market sectors - including Bertelsmann, Otto, Sparkasse Erlangen, BKK Gesundheit, Travelocity and Hannoversche Leben, as well as public sector representatives such as the German Federal Ministry of Health and Social Security (BMGS) – have already successfully implemented novomind systems to optimize customer loyalty and boost turnover.