novomind AG - Live Chat in Electronic Customer Communication

Live Chat with IQ

Do you want to deal with the rising number of customer inquiries in your Contact Center with the utmost efficiency?

We have the correct solution for you: novomind iCHAT™

At a mere mouse click on the Website the User starts Live Chat with your Contact Center agents - Without media change.

The Chat interface is integrated via a link as a PopUp window or in the Website. User login is not necessary.

novomind iCHAT™ Agent is characterized by its clarity and intuitive user interface. More than 500 agents can have parallel access to the system.

A Live Chat System with IQ:

Usability: novomind iCHAT™ provides a very clearly defined user environment to enable new staff to quickly familiarized themselves with the system.
Status display: It ensures that your Contact Center Agents can quickly react to several inquiries and never loose the general overview.
Rapid processing: To support your agents they are supplied with the required text modules and push links.
Automation: Chat Your agents are automatically supplied with inquiry replies from the Central Knowledge Base.
Central Knowledge Base: The Knowledge Base is also available for internal thematic recherche.
System maintenance: Your administrators are backed by a very convenient user administra-tion.
Evaluations: novomind iCHAT ™ provides you with a central reporting and monitoring system.

The central knowledge base supports your agents with automatic reply suggestions, text modules and push links to respond to chat inquiries. This ensures rapid and uncomplicated exchange of information.

novomind iCHAT™ is client capable and therefore ideal for use in modern Contact Centers.
novomind AG is a “supplier” of all kinds of digital communication solutions:
novomind iCHAT™ forms an integral part of the joint agent interface novomind iAGENT™ and can therefore be extended at any time by

• novomind iMAIL ™ – for E-mails, letters, faxes SMS and
• novomind iCALL ™ – to deal with calls

Live Chat as real-time communication:

Every sixth Internet shopper expects more purchasing advice during on-line shopping, for instance by a personal contact partner for real-time advice during the purchasing process.

Personal contact greatly reduces the number of failed purchases.

"Join the trend at the earliest possible moment to set yourself off against the competition."

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