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23. September 2010
Internet business climate: index shows growing buying mood in Germany
14. September 2010
Application-zapping hinders contact centre customer service
31. August 2010
Out of touch: online retailers neglect e-shop monitoring
13. July 2010
Social media force German contact centres to rethink
09. June 2010
E-shops investing away from requirements
18. May 2010
Outdated technology holds back e-commerce 2.0
26. April 2010
E-shopping: functional diversity attracts customers
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