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08. February 2011
Software islands at contact centres slow down learning
24. January 2011
novomind wins with its exemplary corporate culture
19. January 2011
Full range: amazon.de keeps its books and electronics image
16. December 2010
Father Christmas gives Facebook and e-mail the cold shoulder
30. November 2010
Internet shops: minimal competition on electronics, books and CDs
28. October 2010
App-Lift: mobile commerce is learning to fly
13. October 2010
Contact centres turn out to be shy social media users
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