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28. September 2005
E-mail customer service: savings banks are fast, direct banks are thorough
23. September 2005
Banks drive away internet customers: one in two problems left unsolved
19. September 2005
Beating the virtual maze: Bertelsmann’s Der Club offers navigation assistance to online shoppers
15. September 2005
Mexx e-shop on the fast track to success
04. August 2005
Personal service restricted to high-value customers only
21. July 2005
Football world cup organizers ignore fan mail
18. July 2005
novomind wins the contract to build the BfA’s online support system
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