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16. September 2004
Looking for that little bit extra? Companies are cloning their best sales assistants online
06. September 2004
Customer communication: E-mails replace service staff
31. August 2004
Health reform: virtual assistant answers citizens’ queries
02. August 2004
Last minute holidays online: one in four customer e-mails is left unanswered
09. July 2004
First virtual army officers on duty online
22. June 2004
Companies struggling to cope with the flood of incoming e-mails
16. June 2004
Can’t keep up with your inbox? Help is at hand for eBay Powersellers!
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