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16. September 2004

Looking for that little bit extra? Companies are cloning their best sales assistants online


06. September 2004

Customer communication: E-mails replace service staff


31. August 2004

Health reform: virtual assistant answers citizens’ queries


02. August 2004

Last minute holidays online: one in four customer e-mails is left unanswered


09. July 2004

First virtual army officers on duty online


22. June 2004

Companies struggling to cope with the flood of incoming e-mails


16. June 2004

Can’t keep up with your inbox? Help is at hand for eBay Powersellers!


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