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20. December 2004
Internet Santas are unreliable and lazy
17. December 2004
Spam threatens e-mail customer service
14. December 2004
IT projects with money-back guarantee
10. December 2004
Virtual librarian in the Hamburg State Library
07. December 2004
Companies ignore customer e-mail requests
30. November 2004
Bestsellers in the run-up to Christmas
30. November 2004
E-commerce: Older customers are better customers
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